Internet at last

[Steve]

Finally got our new internet connection fixed up today.

We asked for the switch to be made 3 weeks ago, one week before we moved to our new place. We moved in only to find we had no telephone line at all. Telmex were "busy" and promised us time after time someone would come tomorrow, we waited in but they never did.

Finally our landlord tracked down an engineer and bribed him to see us during his lunchtime, ahead of our real place in the queue . He fixed the telephone line, we saw the internet wasnt working and he promised he'd report it (we later learned he forgot) But we did also get him to install an additional line in the separate office building we now have for just 250 pesos

Multiple calls to Prodigy resulted in requests to wait 3 working days (we waited 2 before calling again) only to be told to wait 3 working days more. We asked for an engineer to be sent out but they said we didnt need one... we just needed to wait 3 working days. This went on about 3 times.

Then today, the same (previously bribed) Telmex engineer shows up for our originally scheduled appointment (he has to fill it in on his job ticket) he goes to the junction box down the street, fixes a few wires and hey presto green light on the modem.

No longer shall I have to drive the streets with my laptop looking for an unsecured connection to tap into. Now if we can only get our furniture delivered that we paid for 2 weeks ago.

[DConCT]

Glad to see you back on the board, Steve.

Good luck with the new house and furniture.

Keep the beers cold!

[carrie77]

Welcome home, Steve!!! Good to see you survived being without the internet! God help me and my honey if we ever have to experience that! :lol:

[cunspin]

I contracted Cablemas yesterday, after going to their office to get the info the Saleslady gave me her cell # I compared sky Opcioncable and Cablemas and decided to call the cell and contract Cable. She was at my house in 10 minutes and according to her we will have Cable within 48 hours possibly even today :wink: I of course am holding my breath. :P

[CancunCanuck]

Welcome back to the land of the internet addicted! Sorry you've had to endure the "mañana¨syndrome!

So, you have a separate office building on your estate? My my, and where does the help sleep? :wink:

[RiverGirl]

Steve - Welcome back to the land of the living.

Buzz Cafe is always a good place to go when you need public internet, I've been known to sit there for 4 hours, and only order one cup of coffee...

I hope your furniture gets there soon, I was just drooling over couches today, I may start twisting hubby's arm about getting a new couch...

[jen***]

Hi Steve,
Glad you're back up and running? Where did you order the furniture from then? I guess not Liverpool cos they are usually pretty good.

I had the same problem with Telmex when they connected our phone line - also bewarer, they will take forever to figure out where to send your phonebill. We got a phone connected two months ago and have not yet received a bill - they now cut the connection because we didn't realise the month had passed and hadn't received a bill!

[jenleib]

Lucky you, Steve, and all others, you are not aware, but you live in a very quick country :lol:

I asked a phone line in Paris through internet from Cancun, I got it 4-5 days later (before I arrive, actually!). The real problem occured when I asked internet from a competitor. They call that "degroupage total", no idea what could be a translation in any language. But at that moment FranceTelecom cut the line, and you have to wait until they "switch" the plug. I waited "only" 8 days, but I have heard some people stay without phone and internet up to two months. :evil:

Sometimes I am ashamed, and I swear I will not complain anymore in Cancun, which, of course, I will forget next time I need a plumber or a service

[lilnottsman]

"Degroupage total" is called "unbundling" in English.

[jenleib]

And that exists in another country??? :roll: I was not aware of it, I thought it was a French specialty :lol:

[Life_N_Cancun]

A friend of mine just spent more than TWO full months waiting for his DSL modem to be activated..so relatively speaking, you were connected at warp speed. Calling them is an absolute waste of time..they will get it done when they get around to it unless you pay someone, and even then your odds don't improve much... Bienvenidos a Mexico.

[Ian]

Originally Posted by Steve

Finally our landlord tracked down an engineer and bribed him to see us during his lunchtime, ahead of our real place in the queue . He fixed the telephone line, we saw the internet wasnt working and he promised he'd report it (we later learned he forgot) But we did also get him to install an additional line in the separate office building we now have for just 250 pesos

.

250 peso's = £12.50 :shock: .

The company charges min of £140, I knock 'em out for £50..... you sir got a bargain :lol: :lol:

Originally Posted by Steve

Then today, the same (previously bribed) Telmex engineer shows up for our originally scheduled appointment (he has to fill it in on his job ticket) he goes to the junction box down the street, fixes a few wires and hey presto green light on the modem.

.

A comon trick, we do this to justify the $250pesos / £50 we've mugged you of previously and to make the job look harder than it actually was. :lol: :lol:

Ian :lol:

[Life_N_Cancun]

I agree, I cant think of anything he would have had to do at the substation, unless you had a bad connection. The "green light" comes on when they activate your modem in their system. Which means someone, sitting in the office logs into the network and tells the server to give modem number "X" access to the internet. NOT the guy sitting at the box playing with a few wires...unless, as was said, you had a bad connection to start with, but I think you would have noticed poor call quality if that were the case. I have a feeling that this is what happened to my friend....the "workers" wanted him to pony up a handful of cash before they were going to radio in the modem activation request. And since its a monopoly, and none of the bosses seem to give a $#it about the problems and slowness of their workers, this is what happens. Its very frustrating, but its a "take it or leave it" situation. :?

[Drewbert]

Ian works for BT?

[Matty]

good to see you back around here mate,the owner!

[Matty]

how far from ya old place mate?

[Steve]

Well, we got our phone bill today and sure enough we've been charged a full month for Prodify when we didnt have it for over 2 weeks.

Originally Posted by Matty

how far from ya old place mate?

Not far from the old place Matty, just around the corner.

[RiverGirl]

C'mon Steve, do your part to keep Carlos Slim at number 2! You wouldn't want him to slip back to only being the 3rd richest man in the world!

[Ian]

Originally Posted by Drewbert

Ian works for BT?

Openreach, a division of BT.

And I was joking about charging for the extensions, used to do 'em when I worked for another SP (service providers ) and am remotely aware of cheaper options available to the EU's ( End Users ) but do not partake in such P45 envoking practice's myself.

Must not post on here when p*ssed and shoot my gob off as well..... :roll: :roll:

Ian :lol: :lol:

[Drewbert]

Ah. :)

Well, knowing corporate and government penchance for naming things the opposite to what they really are ("telcel Amigo", "No child left behind", Patriot Act" etc), I'm guessing work for "closed and unreachable" :)