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Old 06-17-2008, 10:44 AM   #1
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Default Mexican Better Business Bureau?

Is there such an agency in Mexico or anyone who assists tourists who have been scammed by timeshare resorts? If so, can you provide me with some sore of Contact info. Thanks
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Old 06-17-2008, 11:28 AM   #2
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Yes, they are called PROFECO

Their site is here:
http://www.profeco.gob.mx/ I'm pretty sure there is an English version but I cant find it now.

In the meantime this link may help:
http://www.profeco.gob.mx/revista/pu...ares_abr06.pdf
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Old 06-17-2008, 11:32 AM   #3
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I still cant find the English site (if there is one) but if you check this link there is detail in English on how to file a complaint:

http://www.profeco.gob.mx/consumidor...sp#extranjeros
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Old 06-17-2008, 11:39 AM   #4
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thanks i think that is the info I need
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Old 06-20-2008, 08:36 PM   #5
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Profeco is the organization charged with protecting the rights of people who do not live in Mexico and acquire any product or service from a Mexican supplier and are not satisfied with the good or service.

This is a totally free service and does not require the presence of
the consumer in the procedure.

The complaint can be submitted in any Profeco office, Embassy,
Consulate or any other official representation. The Profeco address
is Av. José Vasconcelos No. 208, 6º Piso, Col. Condesa, México D. F.
C.P. 06140

The information you must submit is: your name, complete address,
telephone and fax numbers, and office hours for contact; supplier´s
name and address; a short letter explaining exactly what the reason
of the complaint is and the amount requested; copies of all
documents as evidence of the transactions, and all other available
documents to support the claim.

For further information you can contact us at the following numbers:
55-68-87-22; 01-800-468-87-22 or E-mail: extranjeros@profeco.gob.mx

You have to dial 011-52 before the number if you call from the US.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

You can also try this phone number 01152 5555 688 722
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Old 06-20-2008, 11:07 PM   #6
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Quote:
Originally Posted by urefinneJ
Profeco is the organization charged with protecting the rights of people who do not live in Mexico ......
Useful post Nao but I must add that Profeco is not just for people who do not live in Mexico, it also looks after us locals too.

In fact, we (well Jannet) just won a case yesterday at Profeco and got our money back from some scammy opticians regarding contact lenses Jannet bought that were not made to prescription and they refused to exchange ("don't worry your eyes will adapt to them.... it's just like wearing a new pair of jeans").

The company owner had to fly in from DF especially for the hearing or face a fine and possible closure since the local staff refused to resolve the matter.
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Old 06-20-2008, 11:28 PM   #7
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Quote:
Originally Posted by Steve
"don't worry your eyes will adapt to them.... it's just like wearing a new pair of jeans."
:shock: :shock: :shock:

I'm glad that you guys were able to get that settled! What a nightmare... or could've been!
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Old 06-21-2008, 07:52 AM   #8
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Thank you VERY much I will be contacting them next week. Hopefully they can help us! I will post the results but I am sure it will take awhile to resolve.
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Old 06-21-2008, 01:16 PM   #9
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Quote:
Originally Posted by Steve
Useful post Nao
Nao is it?
A voice from the past indeed.
(We know how to proxy of course, but why bother?)
So, how do you like the new look?
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Old 06-21-2008, 03:33 PM   #10
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Steve, could you tell us with whom you have had a bad experience? And the other posters too? We would better avoid them, we don't need more headaches and loss of energy. And the good ones....

THAT would be very useful about living in Cancun
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Old 06-21-2008, 05:22 PM   #11
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Sure it was a company called Optik they have stores at Soriana and Commercial Mexicana (now called Mega).
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Old 06-21-2008, 05:24 PM   #12
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Quote:
Originally Posted by urefinneJ
So, how do you like the new look?
Seems to be less problematic than the previous incarnation which is why I let it ride when I found out many months ago.
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