Probably is going on record as the smallest report ever. My wife and arrived at TTR around 9 Pm Dec 19 and by 10:30 Am had already left !!! Our room was in the 4000 block since we had asked for peace and quiet. Around 10:30 we went to Patty Os for a hamburger, stayed an hour or so and then wandered around looking at different areas. We wanted to look at the quiet pool and started that way. There is a little "tunnel" connecting the two areas. Its steps on one side and a series of little ramps on the other. It had either just rained or someone has spilled a drink. We had never encountered this before, but since there was no handrail, we figured it couldn't be THAT bad. The lighting was pretty dim. Well, it was that bad !!! My wife fell and broke her hand (wrist) !!! She had felt Something "give" in her hand, so she knew it was probably pretty serious When up to the office and they summonded a "medical person". He showed up very quickly but told us we had to call in the Hotel Doctor. Was going to cost at least $120. I really just wanted to be sure it was really fractured, so I agreed. Few minutes later the doctor called an told the staff members that he would meet us at the hospital. We got a taxi to take us to the Americare hospital about 5 miles away. filled in the paper work and the attendant told us "we don't take that insurance" We have United Health Care and were taken back. Went back to the examination room and the doctor told us he really didn't need an xray, the hand was broken, but he could set it, but we would be responsible for the charges. NO THANKS!!! We when back to the hotel. Pain became really bad and after absolutely no help from the office We checked out and headed off to Cancun Airport. One look at my wife's hand and the Delta rep told Us "I can have you on the next plane to Atlanta and there will be no extra charge" !!! Got back to Atlanta at 5 Pm and went to Gwinnett Medical Center in Lawrencille. Three hours later my wifes hand was set and a cast apllied. Probably have to have surgery, but we will know next week. We gave the staff a detailed report of what happend, but Management NEVER contacted us the next morning. Not one "Are you OK" or "is there anything we can do to help". Not one pain pill or ice pack was offered. To be honest we were very happy and relieved to leave the Place, but didn't have a clue as to what awaited us at the airport. THANK GOD FOR DELTA!!! I can understand if someone suffers a heart attack or seizure, but my wife was hurt on hotel propery, and TTR wasn't concerned at all. Really the language barrier was REAL PROBLEM !!!!! Seemed the taxi driver taking us to the hospital was the most concernned. TTR is full of steps and these really strange little ramps, but very few handrails. At BGN in Jamiaca, management would check on their guests for even a jellyfish sting, Not SO with TTR, If something happens to you, you are on your own and make sure you bring your credit card. Delta is the hero of this story !!!!!