Ask The GOV Management Here

Discussion in 'Grand Oasis Viva' started by Steve, Dec 3, 2013.

  1. 2temptu

    2temptu Enthusiast Registered Member

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    Thanks for the tip! Post a review when you can
     
  2. Jandbex

    Jandbex Enthusiast Registered Member

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    Will do but as a tip Definitely visit TTR aswell as this resort....
     
  3. Adriana GOV RP

    Adriana GOV RP Enthusiast Registered Member

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    For anniversaries we offer a special dinner without cost. You can send us an inbox on Facebook with your reservation name and dates and I will add the note to our system. You need to take a copy of your marriage certificate and show it at front desk.
     
  4. Jandbex

    Jandbex Enthusiast Registered Member

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    Adriana, the upgrade wording needs changing urgently.. It quotes a "complementary upgrade to the best available accommodation at time of check in"

    However, there were suites and balcony rooms available but we were told at an extra charge.. I felt slightly embarrassed asking and I had to explain your own offering several times, but was told there was an extra charge..

    Please clarify this?? Wording is here Oasis Viva - Cancun - Oasis Viva Beach Resort - Oasis Viva


    This confusion adds to the lack of follow through, please see my initial review of GOV here
    http://www.cancuncare.com/forum/gra...iva-gov-vs-temptation-tts-initial-review.html
     
  5. GandC

    GandC Addict Registered Member

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    After 20 years, I am not sure I would even know where to look for it. I might find Jimmy Hoffa before I find our wedding certificate.
     
  6. Jandbex

    Jandbex Enthusiast Registered Member

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    See how much a replacement is at the reg office mate but wouldn't bother if its more than a few £
     
  7. GandC

    GandC Addict Registered Member

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    Yeah, it's not something I'm in a hurry to do in order to get a meal out of it.
     
  8. Adriana GOV RP

    Adriana GOV RP Enthusiast Registered Member

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    We are truly sorry for the misunderstanding but that is not our website, our official site is OASISHOTELS.COM.
     
  9. Adriana GOV RP

    Adriana GOV RP Enthusiast Registered Member

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    Hi everyone, just wanted to let you know that from now on "Monse RP GOV" and "A_OasisRP" will be helping you solve any questions you might have. If there is anything you need you can contact them via FB or through here.
     
  10. Monse RP GOV

    Monse RP GOV Newbie Registered Member

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    Hi Everyone, i'll be a pleasure to help you... please do not hesitate to contact me with any questions you may have!
     
  11. Matt_Diana

    Matt_Diana Guru Registered Member

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    No offence but being GOV is giving up on the adult theme is there any point in actively posting here? Have to say its pretty disappointing they would only give it like 6 months before pulling the pin....
     
  12. Steve

    Steve Administrator Owner

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    Welcome Monse, and thank you for your contributions Adriana
     
  13. Steve

    Steve Administrator Owner

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    I am thinking we will probably retire this forum section once GOV switches to a family place. It isn't a place cancuncare folks will visit once it switches.

    I'm not sure they gave the concept up, simply sold the hotel/business. I have heard whispers, as yet unconfirmed, that they may transfer the concept to Oasis Sens. But we will need to wait for official word on that.
     
  14. Atlantasweetie

    Atlantasweetie Enthusiast Registered Member

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    Just want to say after returning from a 3 night stay at GOV we loved it. Could have been an awesome alternative for a great adult vacation. Beautiful beach, great pool, good service. It was not Temptation but a great wind down for us before returning home. Nothing negative to say. We really appreciated our time there! :)
     
  15. okc_mark

    okc_mark Enthusiast Registered Member

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    Steve, we were told this too during our visit. But, it was NOT OFFICIAL....
     
  16. Mitch&Laa

    Mitch&Laa Enthusiast Registered Member

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    I had tried to email valentina on here and post a message. I am coming to GOV in a few weeks and wanted to know about the honeymoon package that we requested and also wondering about getting a balcony. We are coming June 9-15. Please let me know. I heard some of the staff got let go. Is Valentina still there? Just checking....lots of changes going on. I hope we made the right choice to not switch resorts. Thanks in advance!

    Laura
     
  17. Monse RP GOV

    Monse RP GOV Newbie Registered Member

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    Hi Laura!
    The requirements for the honeymoon package are that the trip must be booked within three months of the wedding, you need to stay in the hotel for at least four nights and you need to take a copy of your marriage certificate.
    You can write an email to Valentina about this, so we can prepare this benefits for you. :)
     
  18. Mitch&Laa

    Mitch&Laa Enthusiast Registered Member

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    We booked about 5-6 months ago and we are staying for 4+ nights, we are good there. We will bring a copy of our license. I had been told that and was going to be prepared. Thank you. I have contacted Valentina twice with no response. Could you have her respond to me please. :biggrinbandit:
    We are looking forward to coming in a few weeks. :daveandmo:
     
  19. Tim and Alysia

    Tim and Alysia Addict Registered Member

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    Our son is getting married May 31, and going GOV for honeymoon. We emailed Valentina twice and always got a response from her.
     
  20. Liv & Ren

    Liv & Ren Regular Registered Member

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    Arriving tomorrow. Hope the adults only concept is alive and well until switch date in September.