We can not agree more with this last part of the report. We had a terrible room and asked to be moved. The ceiling had a leak and the plaster was falling on the night stand. The T.V. was nothing but static and the remote did not work. The hair dryer didn't work the first night we got there. Two times we didn't get wash rags and had to call the desk for them. Finally had to go down and get them ourselves. Refrigerator did not keep anything cold, and we had issues with the safe. We talked to the desk and told them we were not happy, and they really didn't seem to care. WE have sent a letter to the hotel when we got home, but have not heard anything back. I am not saying it was a terrible trip. It is not the hotel we go for. It is the friends we have made over the years. I have stayed in worse places. Just thought they would have a different attitude when there are other hotels starting to compete with them. Our group could go to any hotel and still have a great time. We will be watching the forum very closely over the coming months and see if things change any. Still going to take a vacation on week 8 just not sure if it will be there or not.