Beware the bump!

Discussion in 'Golden Parnassus' started by fun4us, Mar 14, 2013.

  1. fun4us

    fun4us Regular Registered Member

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    We just returned from Cancun, and want to warn others about the large amount of people that are being bumped to the Great Parnassus. We arrived early afternoon March 6th and were told that the hotel was overbooked and we were being bumped to the Great. A group of ten arrived 45min after us and all were bumped also. Even heard about a wedding party that reserved the honeymoon suite and were supposed to be married at the Golden being moved to the Great. We argued with the manager for almost two hours before getting so f*cking frustrated I could hardly speak and reluctantly accepted the bump. The group of ten and another arriving couple stayed to fight for rooms, had the police called because they would not accept, and were finally shuttled to the Great. We booked an all adult vacation with a suite, juccuzi, and stocked mini bar/fridge, and ended up with a vacation at "Disney World", no juccuzi, and no mini bar/fridge for the entire 7 night stay. The shuttle between the two hotels was supposed to run every 2 hours from 8am-10pm, but was always late(45min late on one occasion), and after staying past 10pm one evening having fun at the bar, we were told they would not shuttle us and would not comp us for a taxi. When I told them that we shouldn't have to even leave the hotel because we should have a room there, he said there was nothing he could do, and we should have been in time for the shuttle. Hotel staff at both places were awesome, but front desk and managment can suck a fat c*ck. :aktion040: If you have booked with Expedia or Orbitz, do yourself a favor and confirm you are getting what you paid for before getting there. Apple customers all seemed to get a room, but only after being told they were getting bumped and refusing. Good luck to everyone, we are disputing the charges, and won't return to this hotel.
     
  2. Skinnermap

    Skinnermap Enthusiast Registered Member

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    Is this because of spring break or does this happen on a regular basis? We are booked in September and we really want this hotel over the Great.
     
  3. fun4us

    fun4us Regular Registered Member

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    from what I was hearing, March is their peak season. The hotel and large travel agents like Expedia both overbook expecting that there will be cancelations, or that people will accept a bump if they get a room upgrade. Both the hotel and travel agents blame the other for the overbooking
     
  4. Lenni & Jodie

    Lenni & Jodie The Unicorn Hunters Registered Member

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    The bump seems to happen more in March than any other months, due to the spring break. Other months it has happened but I only hear or read about it for a day, two tops and they will comp you with a room upgrade and free wifi.

    March is sausage fest month - Spring Break
     
  5. tigerjohnni

    tigerjohnni Enthusiast Registered Member

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    What bastards.....i'm going in april for 5 nights, hope they don't try that with us, like you said feb and mar, are peak......i will call ahead before i leave, and even ask to speak to antonio and maru....because i wont except anything but golden or an equivelent all-adult resort.
     
  6. HammieJ

    HammieJ I can choose my own title Registered Member

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    Ahhhh.... These posts drive me nuts...no offense. Yes people get bumped. It's not the hotels fault and the staff aren't really trained of how to handle it. This WILL continue to happen through march until the last few days of March. APRIL peeps do not fret. You should be fine. It is RARE to ever get bumped in april. This just sends panic vibes to all travelers. As everyone knows, I've been to this hotel plenty of times. This will be my 8th visit in 23 days! I've been bumped once.... only for 1-2 days. when they called to tell us our room at the golden was available.... we declined. We enjoyed sleeping at the great and partying at the golden. They tried to bump us again in 2012 but i was kind, refused politely and tipped them and we had a room within 20 minutes.


    People can call the hotel to "confirm" your room a million times. It won't help. The hotel staff arent the ones who overbook... it's all of the agencies and travel websites as well. They account for people to cancel. ALL hotels do this.

    I no longer travel in Feb or March anymore because this is PEAK season. April is smarter.

    Those traveling later in the year, you will be fine. please dont panic. Golden parnassus is the BEST resort I have ever been to and I will NEVER stop going there. That should say something. Even if I decide to travel in March again and I get bumped..... I will just accept it as it is. It doesn't mean you can spend all day and night at the golden. It just means you can't sleep there (unless you make a friend). If you miss the shuttle... no biggie. Walk down the hill and take a bus to the GREAT. It's only 5 1/2 pesos. Like 50 cents American. Calm down. lol. Whoa there horsey! :)
     
  7. Buffett

    Buffett Guest

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    :icon_lol:
     
  8. fun4us

    fun4us Regular Registered Member

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    We could have accepted it too if it would have been a day or two and we were given the room we booked and not a down graded room for 8 days. Not to mention that the Great is a lower rated resort than the Golden, and the Great costs less to stay at than the Golden. We paid a premium for a nice room at a better hotel and got f*cked on both. The hotel knew before we got there that we would not have a room, neither us nor our travel agent were notified. To me, thats just shitty business. Instead of giving us advance notice, allowing us to possibly book another adults resort, they wait until you are there with your hands tied and no options. They are more worried about the money then good customer service
     
  9. lynnshaun

    lynnshaun Regular Registered Member

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    I hear your frustration and I would have been pissed too!! This is your vacation that you work hard for all year and to get something that you didn't pay for is just not right!! I would be fighting to get some money back too. Sorry this happened to you.
     
  10. tigerjohnni

    tigerjohnni Enthusiast Registered Member

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    hammie, i think you need to go to and see other places...lol its a big world out there, i've been all over, but when you work hard for your money and finally able to get away, you should atleast expect to get what you pay for and stay at the place you reserved...if i ran my business like that i'd be out of business, theres a sign on the wall when you first walk into the building "Customers are number 1" who the heck whats to play musical rooms and resorts...especially on a vacation thats 7 days or less... but i do agree going in april and avoiding peak months are better.
     
  11. fun4us

    fun4us Regular Registered Member

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    I agree, March is not the smartest time to book in Cancun, but what happens when enough people stop booking in March and start booking the months before or after? From what I saw, the March crowd at the Golden is vacationers like us looking for a weeks get away, not the crazy spring break crowd. So you can't really blame the March overbooking at the Golden on the springbreakers. Will you basically end up with a 2-3 month peak that creates bumping the entire time? Hope not, but just saying...:huh:
     
  12. heroto3

    heroto3 Newbie Registered Member

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    We are heading to golden from the 24-31st of this month and i really hope that we dont have issues, it is our honeymoon and we booked the golden room. This is our first trip to mexico and im hoping that this doesnt happen to us and doesnt cause a bad taste, we are very excited about golden and want to enjoy this trip and meet other adults to have fun with and get to know
     
  13. tigerjohnni

    tigerjohnni Enthusiast Registered Member

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    heroto, I hear you...especially being on a honeymoon..who wants to get sent somehwere where theres tons of kids running around. lets us know how it goes, good luck. We are actually going 4/11-4/16 and are meeting another couple from another part of the usa, thats the only reason we booked the golden was to meet up with them, or i would've went to playa del carmen to the royal (all adults and walking distance to all kinds of bars an resturants). see what happens!!!
     
  14. heroto3

    heroto3 Newbie Registered Member

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    thanks we will let ya know how it goes, and sounds like yall will have fun, hopefully we can find some fun too
     
  15. HammieJ

    HammieJ I can choose my own title Registered Member

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    Maybe for some people.... not for me. lol. Fonzi could take a shit in m coffee :ernaehrung005: and I'd still go back and sing GP's praises. Once you find the most beautiful woman in the world..... you don't keep looking..... you marry her. I'd love to try other resorts in Cancun but there is no reason to. I already get everything I need at GP. I try not to travel in March. April is more fun with the 30-60 crowd anyway. Regardless of the "class" of the resort.... I just go for my "family". Gamaliel, Fonzi, Samuel, Fermin, Carlos, Daniel, Jose, Katia, etc..... they work at Golden. Sometimes they fluctuate back and forth to other resorts.... but I go for them. I could live in a room without air condition, without running water and still be happy that I am at GP. It's my baby. It's kinda like the stockmarket. You don't buy a stock because it's high. It's best to buy it when it's low..... but my point is that you invest in the stock out of faith in the company. I have faith in my GP. She's apart of me.

    Much like I could travel other places in the world. I've chosen cancun over visiting family many many times. It's so beautiful and so cheap. It is my place of freedom. I'm not free in America. Cancun is my home. :) <3 I love you Cancun! <3:69::flash:
     
  16. TNCJ1

    TNCJ1 Addict Registered Member

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    Agrees with HammieJ, altho i wont be sharing her ccoffee lol. We have been to other places, and granted most of the other places were far nicer resorts. But the reason we have chosen to go back to the Golden says a lot for us. This is the first resort that we have ever went back to. We now have our 3 rd trip in less than a year scheduled for the Golden. It's not the resort that takes us back, it's the staff. Everyone there seems to actually enjoy what they are doing and no matter what you ask for they always go out of their way to try and make it happen for you with a smile.
     
  17. Buffett

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    My two cents: I have been to other Islands in the Caribe. Some I like better than Cancun but , when ever I think of enjoying myself with people that like that I am there and treat me like I am family I always think of the Golden Parnassus. People say they have had better food, well so have I but for the price I am paying for my vacation I have to say it is some really good food. The fun I have had around the Tiki bar is beyond compare, and yes sometimes it is slow and boring but just wait a bit and if you take the ball in your own hand it will change. (Funny what a little Alcohol will do). I am going to Cozumel, Key West and Cancun this year and they will all be fun but Cancun will be the MOST. I love it.
     
  18. fun4us

    fun4us Regular Registered Member

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    We completely agree, the staff at the Golden are what make this resort what it is. They had more concern for our situation then management, and asked for updates, hoping today was better then the previous. Management should take lessons from their underpaid staff.
     
  19. tigerjohnni

    tigerjohnni Enthusiast Registered Member

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    I've never been to gp yet, but i guess i'm different than most people....i make friends and get along with staff (joke etc etc) no matter where i go, they always remember my name thru-out my stay and treat me like number 1...i'm sure gp employees will be the same, but for me variety is the spice of life and theres just too many places i want to see, still want to go to belize, costa rica, austrailia, bali, ibiza (spain), rimini(beach resort in italy) also a few more spots in mexico...to eachs own i guess!!!!
     
  20. HammieJ

    HammieJ I can choose my own title Registered Member

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    Oh yeah! I want to go to Spain, Czech Republic(to visit family), Jamaica, Belize also, Kings Wharf, Grand Cayman islands, Brazil, and Cuba especially. But I'm just sooo hooked on Cancun right now. I took a year off from visiting to have a baby. Two years is too long to be without my Cancun love! :)