Beware the bump!

Discussion in 'Golden Parnassus' started by fun4us, Mar 14, 2013.

  1. tigerjohnni

    tigerjohnni Enthusiast Registered Member

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    i've been going to cancun thru-out the last 20yrs, i always will love it there...but now i'm at the place where i want to see more places..i love watching house hunters international...and i'm getting to a point/age where i would like to consider buying a vaca/retire condo somewhere in the world where its warm all year, next to the beach, resturants, bars, stores etc etc...cancun is'nt the spot for that (although further down pdc, puerto adveturas, tulum etc etc .. i've also been to dominican republic, punta cana, puerto plata, sosua, caberete...so basically what i'm saying is a vacation for me at this point in my life is not only to party/relax but to check out the area, cost of living, economy, government policy for expats etc etc...going to gp was just a quick spur of moment 5 day trip...and i'm sure it will be a blast..i'm very easy going/ out going and not picky at all.....but i do expect to get what i pay for and stay where i planned on going....
     
  2. momanddadohio

    momanddadohio Enthusiast Registered Member

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    gp

    Just got back from the golden after our first time there.March 13 till 19 and we did not get bump nor heard of anybody that did.I agree with most from here that the staff are the best and do go out of the way to make sure they take good care of you.Food was also great. We did not see many young spring breakers there at that time.Our room had 2 beds and we asked if we could have a king size bed instead, after 1 night they found us a king size bed room and moved us ( no problems) Only thing we did not like about this hotel is there is no swim up bar and maybe that's why the pools we mainly empty
     
  3. fun4us

    fun4us Regular Registered Member

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    Well, after almost a week and a half of repeated phone calls, emails, and arguements with Expedia and the Parnassus Resorts, we received a full refund for the cost of our hotel stay! Hopefully no one goes through the garbage we did, but if you are one of the unlucky ones, don't give up until you get refunded or receive adequate compensation:icon_biggrin:
     
  4. cancuncouple

    cancuncouple Regular Registered Member

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    I'm glad to hear this. I hope we don't get bumped. We are going in May so we should be ok. The bad thing is, they should have given you a suite at Great. I hear they are sweet. Yes it was garbage and they should have made it right. BTW, we love kids (6 kids and 9 grandkids), just don't want to be around any in May.
     
  5. funcpl27

    funcpl27 Addict Registered Member

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    IMO, any booking on Expedia or Orbiz is a big mistake....You should always use a travel agent who books thru one of the legitimate tour operators like Apple Vacations or similar
     
  6. funcpl27

    funcpl27 Addict Registered Member

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    Expedia really isnt a travel agency. It's a former booking subsidiary of Sabre and American Airlines which was spun off but still is just an airline booking engine that sells hotel rooms for residual income
     
  7. HammieJ

    HammieJ I can choose my own title Registered Member

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    I'm soooo excited you had a wonderful trip! thank you for your honest review! :) I'll be there in 16 days and can NOT wait! :)

    When we got bumped in 2009, we were placed into a suite on the 12th floor with our own private restaurant. Our room had a view of the lagoon and ocean and we also had a hot tub in the room. I think we only used it once. I don't come to cancun for an indoor hot tub. lol. Please do not worry about getting bumped in May. If I absolutely HAD to put a guesstimate date on it.... i would say bumping occurs mainly between 2/25 and 3/25 and tapers off after that. So no need to worry AT ALL!


    I disagree. I can't stand expedia because they tend to say certain hotels are "sold out" when they aren't even near capacity. Especially smaller intimate hotels. I will NEVER buy from expedia again. With orbitz... I have no issues. We got bumped once.... it was only supposed to be for 1-2 days but we loved it so much that when they called the room to transfer us back we declined and stayed. We got to eat and sleep at the Great and party and eat during the day at the Golden. It was the best of both worlds. I didn't pay the damn kids any mind. Can't even think of any yelling/screaming.

    I booked with Apple Vacations in 2004 and 2005. While they did make sure that we were taken care of... their prices were ASTRONOMICAL. I love GP but not enough to spend 1700/person for one week. Hell we paid 13 something a person before for 2 weeks during peak season. To me... it's not worth it. BUT apple vacations DOES take care of you. I say this because:

    Our first trip to Cancun EVER was in 2004. We had reservations to stay at the Oasis (The party headquarters for spring breakers). While we were technically spring breakers.... we did NOT want to hang around a bunch of kids who act like they've never seen liquor before. Everyone told us to stay there so we did. Well our first day we were waiting to check in for like 6 hours. maybe more. No wristband. Couldn't get drinks or food or anything. They ended up saying that they overbooked and there were no rooms available. Apple Vacations said they got us an upgrade to Golden Crown Paradise Resort & Spa.... GP's former name. They said it was adults only. I literally cried. I didn't wanna stay at some lame place with old people and sucky everything. It didn't matter. If it wasn't oasis, it sucked in my mind. lol. Well by the end of the first night, I fell in love. I returned as much as possible since then. Apple vacations sent us a 250$ for the inconvenience. Was it a full refund? no. BUT THEN! lol.

    My gf I traveled with was Italian. She didn't tell me she was Italian. She was pasty white like me so I trusted her intuition when it came to tanning lotion. She offered me some type of dark tanning oil. By the end of the day my skin was purple and so hard you could knock on it. I ended up being stuck in the room for 3 days, wrapped in ice cold towels. I eventually had to call a mexican doctor to give me a shot in my ass and prescribe me meds. Apple vacations sent me an addition $250 voucher for this and it was my own damn fault. Silly little Czech girl shouldn't assume that her friends are automatically Slavic. lol. My fault.

    This is why I say that they really stand behind their customers.

    but to me...I'd rather pay 900-1000/person/wk and risk getting bumped during peak weaks than waste 1400 just to "insure" my trip.

    Also.... Apple always used USA3000. Ever since that airline flopped their rates have skyrocketed. At least for all of the airports within a 3 hour drive of me.

    I'll just risk it! It's not that big of a deal. I'm on vacation.... not at school. Not at work. Not dealing with my mother or family bugging the shit out of me. I'm happy. lol. :deadhorse:
     
  8. Donald

    Donald Devil's advocate Registered Member

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    In this day and age of computers there are no ''Accidental overbookings".

    Its all about $$$ they want to fill there low occupancy hotels.
     
  9. Stacia_and_John

    Stacia_and_John T&A Tour Guide Registered Member

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    We've never been to GP, and I don't think we'll go after reading that. Nothing like that has ever happened to us at TTR in 9 trips since 2007.
     
  10. funcpl27

    funcpl27 Addict Registered Member

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    Hammie.....Expedia and Orbitz are essentially exactly the same. One is sabre and the other is travelport.....they are both airline booking systems that are trying to get in the online travel agency world.....without any actual investment in product or service. The room availability is 100% controlled by the hotel so they are merely order takers who get a cut. Thats why I would say book it yourself or use a real travel agent which uses a real tour operator .
     
  11. fun4us

    fun4us Regular Registered Member

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    We have always had great experiences a TTR. GF wanted to try something different this time, and now we both wish we would have just returned to TTR. The Golden does have a nice big hot tub, but that is about the only thing that was better.
     
  12. CTspec.B

    CTspec.B Enthusiast Registered Member

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    I have heard of the bumping thing however I will not allow this to happen to us when we go.
     
  13. ScorpioMCN

    ScorpioMCN Enthusiast Registered Member

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    Same here CT! I'm bringing my own cot and sleeping bag so I can sleep in the lobby at Golden..instead of at Great P which blows and smells of poopie diapers all throughout the property.

    Only kidding! :)~~ :flash:
     
  14. tigerjohnni

    tigerjohnni Enthusiast Registered Member

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    I personally feel its the hotels fault no matter what, they should know when their rooms are filled (they after all, are confirming peoples reservations), they should notify all travel agencys that all rooms are taken during the specific time period...its same as if i go to jersey shore to a paticular motel, they will immediatly tell me if they have rooms or not the days i want to go...
     
  15. ScorpioMCN

    ScorpioMCN Enthusiast Registered Member

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    I couldn't agree with you more Tigerjohnni - this is a textbook example of horrible hotel management - i mean this isn't brain surgery - you should be analyzing all your bookings DAILY...once you're full for a particular time period, a responsible hotel who wants repeat business would immediately notify all the travel agencies it contracts with that message. To not do that, is just a clear indication they don't care about their guests and just want to pack more bodies into their other property (Great Parnassus) which probably never sells out. While the staff outside the front desk really go out of their way to make your stay as fun and comfortable as possible, I find it EXTREMELY disheartening that the management is CLUELESS about this simple courtesy.

    That said, if we get bumped, we'll never return to a Parnassus-owned property. It's only hurting their guests' loyalty.
     
  16. Buffett

    Buffett Guest

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    I agree also. I will sleep on the chairs in the lobby before i will go to the Great. :deadhorse:
     
  17. Tc123123

    Tc123123 I can choose my own title Registered Member

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    We went through expedia and did get a hotel confirmation and I spoke directly with the hotel and they have us confirmed in an oceanfront room. I was told that expedia has priority in the hotel also if you book an oceanfront it is confirmed. The only thing tht is not confirmed is the type of bed (king or two queens)
     
  18. ScorpioMCN

    ScorpioMCN Enthusiast Registered Member

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    Hi TC ... I hate to give you bad news, but unfortunately it doesn't matter if you have a confirmation # or how much you email or speak to the hotel or not - everyone gets a hotel confirmation with their booking - I have one with CheapTickets - but it does not guarantee at all you will not be bumped..all that matters is what, if any, rooms are available the day you arrive - if they've overbooked their property, which seems more and more to be intentional and not by accident - they're going to bump everyone to Great P. I think if they hear from us they're losing loyal customers, they will stop this practice. It's not going to be good for them to lose business - because no one who chooses an adults-only property is going to accept being stuck staying at a family resort ...as people will be one-and-done with them on a bad experience and just go elsewhere after that. I would hope they would be sensible and read the bad reviews and complaints and make management changes.
     
  19. dikfore

    dikfore I can choose my own title Registered Member

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    If they try to bump you get a refund, wristbands, and stay with us :D

    Sent from my Galaxy Nexus using Tapatalk 2
     
  20. HammieJ

    HammieJ I can choose my own title Registered Member

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    Sorry to say it but he is right. The year we got bumped we confirmed with orbitz and called and email the hotel directly to confirm. They assured us we would be fine and we weren't. Thankfully, most people who arrive after today have a better chance of not being bumped at all. It will drop even more after Easter.