Email Alerts

Discussion in 'Forum Support' started by Len from the Floor, Aug 27, 2017.

  1. Len from the Floor

    Len from the Floor Regular Registered Member

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    Steve

    Yesterday, realized that I am not getting emails when someone responds to a conversation I start. It dawned on me that perhaps this setting wasn't being recognized because I had set it before the upgrade to the new software. So, I went to setting, unchecked the box, saved, re-checked the box and saved again. I got a response to a conversation this morning and still didn't get an email. I know I used to get emails before the software switch.

    Any thoughts on what I need to do, or is this something you need to fix?

    Thanks
    Len
     
  2. Steve

    Steve Administrator Owner

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    I've heard previous reports about this.

    I don't think there's anything I can do at this end. Some free email providers (e.g hotmail) have taken it upon themselves to block emails from even reaching your inbox, considering them spam. I think the only thing you could possibly try is a different email address.
     
  3. Len from the Floor

    Len from the Floor Regular Registered Member

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    @Steve. Is the address these come from still Steve@cancuncare.com? I am going to white list the address and see if that works.

    Thanks for your reply.
     
  4. FakeNewsTeam

    FakeNewsTeam Addict Registered Member

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    That's the email address I receive notifications from.
    Sometimes they dribble in and sometimes come in in waves.
    Probably my email provider.
     
  5. Steve

    Steve Administrator Owner

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    Yes, that's the one. Let me know if white-listing helps.
     
  6. Len from the Floor

    Len from the Floor Regular Registered Member

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    I just added it. We will see if it work. Ill keep you posted.