New Temptation trip report

Discussion in 'Temptation Resort Cancun' started by lens300, Oct 10, 2017.

  1. lens300

    lens300 Addict Registered Member

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    Trip Report.

    September 30th to October 7th

    This is my first trip report but I felt I needed to share.

    So a little back group on us. This was our 4th time to TTR and we plan to go back.

    I’m also a travel agent so I look for things others might not see.

    During our stay we had quite a bit of rain. The hotel didn’t seem to be ready for this.

    I’m going to break everything down Pros, Cons.

    Pros

    The vibe is still there. This was my biggest fear.

    The hotel looks amazing from a distance. I really do love the modern look.

    The staff were amazing. I’m glad this didn’t change.

    The new restaurants were great.

    I actually liked the music. I like EDM and latin so it worked great for me

    The pool was amazing, if a little deep. We really liked the shade at the one end of the pool.

    The sports bar was a major improvement. Really glad it was there during all the rain.

    The butlers were great for us.

    Wifi glorious wifi.

    The play makers were a lot of fun. When they get up to speed they will be amazing.

    Cons

    These are based not on nit picking but are based on the star rating I think the hotel is going for. 4 to 5 stars. As an agent these items really do stick out. I also know we went during a soft opening.

    Fit and finish needs a lot of improvement.

    Slippery floors everywhere. And I mean everywhere.

    Water leaks everywhere. I know its new but it was really bad.

    Door locks not working. In our group of 4 rooms 2 had to have them break in through the patio door so we could get into our rooms. We both had to change rooms as the patio door was now broken.

    Noise in the rooms. This is easy to fix why didn’t they do it. Large gaps under the doors that let in so much noise. This could have been fixed with a threshold with some sort of rubber weather stripping.

    More stairs than before. I know that building the tower with the older buildings would be a challenge. However the going up 2 flights down a half just to get to the tower is challenging when drunk.

    Accessibility for anyone with mobility issues. I don’t think there is a way to get to the lobby then from the lobby to the pool deck. Even to bash without stairs.

    Bash, I loved the location. I loved the sound system and the bar. The stage however I will never dance on for the fear of falling off. It is great for the shows but where do you dance with all the seating around? It didn’t feel as intimate as Patyos. If they moved the seating at night so there was space around the stage I think this would be better.

    The rooms. I really loved the look but I have to wonder how long it will last. On our 3rd room around the quiet pool it was already damaged. One of the hinges was broken, Wall paper was pealing. I really don’t think the cabinets will last.


    Conclusion

    We still loved it. I don’t want anyone to think we didn’t. I was just trying to be objective. We have stayed at 5 star resorts, this one isn’t a 5 star. It could be but it really has a lot to fix to get it to that point.

    Some of the small things that would also help is the room key incorporated into the wrist band. Other hotels have done this and would be a big help when I’m only wearing underwear.

    A different colour tile on the stairs leading to the buffet.

    Maybe an instruction card on how to use the blinds and ac panel.

    Thanks for reading and please be gentle I know that criticism is not always welcome but please know that I really do want the hotel to get better.
     
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    Last edited: Oct 10, 2017
  2. FakeNewsTeam

    FakeNewsTeam Addict Registered Member

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    Thanks for taking the time to write up your findings.
    We just returned and agree with most of what you wrote having experienced similar.

    Did you really stay 1 month?
     
  3. nookiemonsters

    nookiemonsters Regular Registered Member

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    "...a big help when I'm only wearing underwear..."
    Ha ha, a major consideration at this amazing resort! Can't believe they overlooked that lol
     
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  4. lens300

    lens300 Addict Registered Member

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    Sorry fixed it. sept 30th to oct 7th
     
  5. FakeNewsTeam

    FakeNewsTeam Addict Registered Member

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    For a moment I was extremely envious!
     
  6. AlekLana

    AlekLana Enthusiast Registered Member

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    Hello guys!!We agree with everything you wrote in trip report,and also my wife was complaining about no mirrors like in old Tamptation everywhere,all woman want look in mirror before go out to the party.We was there September 19-29. Thanks again for yours report
     
  7. Crystal

    Crystal Enthusiast Registered Member

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    Thanks for taking the time to post your trip report:)
    I absolutely LOVE LOVE LOVE the room key wrist bracelet idea!!!!
    &
    I am ABSOLUTELY terrified of the slippery floors!!!:(
     
  8. Partyometer

    Partyometer I can choose my own title Registered Member

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    Great trip report, you two! Love the room key on the wristband idea! Would DEFINITELY be helpful!!
     
  9. Steve

    Steve Administrator Owner

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    Thanks for the fair and balanced report. A couple of comments if I may, not intended to be disagreement, but talking points

    Climate in Cancun is such that it rarely rains from February through August- just an occasional passing shower usually. Then from August onwards it rains frequently, often heavily and prolonged with tropical storms etc. I'm sure you can't test a hotel for watertightness until a big rain event actually happens, and they simply haven't had a big rain event happen from finish of the construction until recently.


    Bash isn't slippery, walkways between rooms aren't, the pool area isn't 'as slippery' as before although I think pool areas are always prone to some slipperiness regardless. I think what it comes down to is that polished marble/porcelain tile is slippery when wet, and was placed in areas not expected to be wet - lobby, restaurants etc. They are striving for an upper scale resort and you simply cant surface your lobby and restaurants with stippled concrete or carpet and achieve the level of luxury they are striving for.

    See above. Can't be tested until significant rain happens, and it never happened until after opening.

    Couldn't you have gone to reception and had the key cards reprogramed or get a friend to call reception to send someone up? Breaking and entering seems a tad excessive. The guy that had to come up to fix the patio door could have been fixing something else :)

    I did notice that the sliding doors are much heavier duty than previous - this certainly helps with noise from the front and with extreme weather. If noise is getting in under the door then that's a fairly easy fix one would think. Would also stop creepy crawlies getting in.

    There is a ramp up to the lobby, it's steep but it is a ramp (alongside steps) otherwise vehicles wouldn't make it :) From the lobby, if you go through Bash there is the ramp down to the pool, it's quite a walk for mobility impaired but it's there. Can't recall steps from the lobby to Bash, I know there are some steps going towards the lobby bar but pretty sure that on the edge of those stairs it's flat. Not 100% on that.
     
    Last edited: Oct 11, 2017
  10. lens300

    lens300 Addict Registered Member

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    For my room we had 8 keys made then some kind of device connected by USB. Nothing worked. Thats when they went through the balcony. We were the second in our group to have this happen including going through the balcony. This wasn't an isolated incident we heard it from a lot of guests. I would have thought they would have had a manual way to open the door but after asking multiple people they don't. We were shocked when we found out it was the only way.

    The new patio doors are great. Much better than the old ones. I guess thats what surprised me about the entry door that the gap was so big. I really thought with putting all new doors they would have sealed them for sound and weather. We also had to put a towel down at the entrance as the AC and the warm air would cause condensation to form. This would also be taken care of with a threshold.

    Don't get me wrong we will be back.
    I think a lot of the items can be fixed and they need some time to figure them out. I have sent an email to the resort about the same items. I just want them to get better and I think they can. Sometimes things get overlooked when so much is being done at the same time.
     
  11. funcpl27

    funcpl27 Addict Registered Member

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    thank you for your report. I am also in travel industry and I think what a lot of people are missing is that these things that we all accepted, and even embraced, before about TTR as a 2/3 star resort at a 3 star price point are completely unacceptable at the 4/5 star price point they are currently trying to charge and market themselves as.
    I think its a bigger problem than most fans want to admit and I personally think it will be very difficult to maintain the things (ie adult spring break vibe, sex positive) that makes TTR unique AND maintain the facade of their new marketing/price strategy.
    Hey, it's not an accident they took away free porn from the rooms. it's an appeal to a more mainstream prudish market (i call it vegas pozer).
    Also, we all know that one thing that made TTR different is that it actively viewed an alcohol fueled party with women being topless and sexy, and even a bit slutty, as paramount to the party AND a positive thing for them and the men around them. Just wait, the next step will be to lessen that and start stressing something benign like 'european' style bathing option instead.
    I honestly don't think people realize how much of what made TTR fun will not translate to the new marketing strategy and price point.
     
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    Last edited: Oct 11, 2017
  12. Nikki&Ira

    Nikki&Ira Secretary of Octoberbreast Registered Member

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    Thanks for posting! I know that you know @lens300 that we had the same room troubles but I want to add it here so others can see it’s a fairly common issue. We talked to 6-7 couples that needed to switch rooms for the same reason.

    I loved our first room (in the corridor between Amores & the gym...right outside score) but they would not let us stay in it because they had to break in and we had to be moved upstairs to sewage smelling room. It’s the same smell that used to be in some TTR rooms. Gross!! We mentioned it premier and ‘there were no other rooms available’

    Those of you who know me know that I love TTR probably more then the average person. We will be back but what we saw in the last 12 days does not warrant a $400/night + price tag. I can’t wait until our next trip to see what improvements have been made.

    Nikki
     
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  13. vacationfun2

    vacationfun2 I can choose my own title Registered Member

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    Nice review, very accurate. The hotel is smart to be focusing on customer service given the, in my opinion, less than average craftsmanship. The service is over the top great. A general look at the lobby and rooms, it is nice. A closer look and you see less than stellar finish in the hotel.

    I disagree with funcpl27, hopefully I am correct, I do not think that they will alter the vibe to draw a more conservative patron. I believe they are testing the price point, knowing that achieving a 4 star rating will be difficult because of the hotel location and not really a beach (waves). The area is not conducive to 4 and 5 star hotels.

    During our week there, it was nice to see that they continued to work on safety issues, such as the railing at the south end of the pool and other simple fixes. We are at the upper end of the age groups, late 50's, so buying is not an option but returning for a few more visits is. We are hoping for the best. We paid about $1800 (US) for 8 nights, lodging only. Would be pay more, yes. But not $450 per night.

    Again, just my opinion.
     
  14. ScubaSteve

    ScubaSteve CCC's The Dude Registered Member

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    Thanks for the trip report. Glad you guys had a great time and will be back, but sad to hear about your issues.

    It is interesting to hear the change in problems from the beginning(A/C, water), but now that those went away we are faced with new ones based on substandard equipment. The door thing sound terrible, and hopefully as these break they can be replaced with less faulty electronic panels. I do like the idea of better locks connected to the wrist bands, but imagine all the technical problems they would have with those (if they bought low-end ones like they might have done with the current locks). Also, I am really hoping we don't start to hear this trend into the electronic room controls start to degrade.

    To achieve that 4-5 star rating, I also agree that the rooms are going to need maintenance with the cabinets/entertainment unit, hinges, gaps in the shower walls an wall paper. It you took a detailed look I could tell how haphazardly this stuff was installed. All very possible to be easily fixed.

    The slippery floors are concerning to me as well, but I have to agree with Steve that to have a nice look in the main areas, all these areas have to have that polished tile. Hopefully in some of the troubled areas they are making some changes, but you can't expect a hotel to be completely slip resistant. The best thing to do is make sure you are staying out of dangerous areas when you are wet and drunk, and proactively getting some footwear before future trips. There are plenty of different types of non-slip shoes and flip flops. For many years I worked in restaurants, and this type of specialized footwear is required and super helpful. I even saw someone post on Facebook some thin non-slip additions that could be added to heals.

    I am notoriously known for drunken spills, and I was successfully able to navigate opening week with zero falls. I figure if I can do it with the proper precautions, anyone can. (at one point I was so concerned about walking into a glass door that wasn't even there, that I basically looked like a mime)

    Not sure if you figured it out, but there are them side doors on main floor of the tower. You can exit these and get to many of the rooms without have to do the two flights up and down thing. It took me like half the week to figure this out, and we were constantly taking the long ass way to places before we learned the optimal paths.
     
  15. craigshell

    craigshell Enthusiast Registered Member

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    We were there and agree with everything said!
    Great report and here's to hoping everything gets fixed. It will then be a great 4 star resort!
     
  16. Donna & Tim

    Donna & Tim I can choose my own title Registered Member

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    Great report and many thanks for the information about the new TTR.

    T
     
  17. jnine

    jnine Guru Registered Member

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    It's pretty clear they rushed the construction to get done, and some of the problems were the result of following the artists concept too closely when a little engineering experience would have helped them out. This has created a lot of long term maintenance issues. There are four places in the ceiling of the main lobby and coffee bar that had already been cut out because of leaks, and numerous more that had not yet been addressed, other than by bucket on floor! That's got to be highly irritating to the person writing the check for a new building! There must also be no code for stairways in Mexico because they all seem different. Even the stairs at the front of the building are steeper than most any you would find elsewhere, but it's the sometimes slippery surface that tends to be problematic, and I do understand that in this climate carpet could never be an option. Tile is probably the best choice. Unfortunately, the place would also be nearly impossible to navigate for a person who requires the use of a wheelchair. One thing is certain, as evident by the dizzying layout of stairways, turns, and halls, these people would be a genius at creating a good old fashioned corn maze in the fall! They would still be finding people by Valentines day! Once we found our map to the important stuff (morning coffee, buffet, pool, bar) we stuck to our established routes. Overall, we like the new place. But it's going to take a small army of employees to keep up with the new found, long term maintenance tasks. In the end maybe it's not so much different than the old place.
     
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  18. Stacia_and_John

    Stacia_and_John T&A Tour Guide Registered Member

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  19. J.P. & LISA

    J.P. & LISA Regular Registered Member

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    Steve I think she was referring to the steps from the lobby that go down to the buffet the white ones and yes I agree there is some improvements still to be made as you say but what an amazing it magnificent job Temptations has done in the 11 months they were closed
     
  20. wild1s

    wild1s Naughty 'n Nice Registered Member

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    Good trip report. I can't disagree with anything stated. We never wanted TTR to be a 4 or 5 star resort and according to the premeire salespeople, they will be targeting a "new classier crowd." Screw that! We can go to 5 star resorts anytime we want. We just usually prefer something a bit sluttier.
     
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