Trip Report. September 30th to October 7th This is my first trip report but I felt I needed to share. So a little back group on us. This was our 4th time to TTR and we plan to go back. I’m also a travel agent so I look for things others might not see. During our stay we had quite a bit of rain. The hotel didn’t seem to be ready for this. I’m going to break everything down Pros, Cons. Pros The vibe is still there. This was my biggest fear. The hotel looks amazing from a distance. I really do love the modern look. The staff were amazing. I’m glad this didn’t change. The new restaurants were great. I actually liked the music. I like EDM and latin so it worked great for me The pool was amazing, if a little deep. We really liked the shade at the one end of the pool. The sports bar was a major improvement. Really glad it was there during all the rain. The butlers were great for us. Wifi glorious wifi. The play makers were a lot of fun. When they get up to speed they will be amazing. Cons These are based not on nit picking but are based on the star rating I think the hotel is going for. 4 to 5 stars. As an agent these items really do stick out. I also know we went during a soft opening. Fit and finish needs a lot of improvement. Slippery floors everywhere. And I mean everywhere. Water leaks everywhere. I know its new but it was really bad. Door locks not working. In our group of 4 rooms 2 had to have them break in through the patio door so we could get into our rooms. We both had to change rooms as the patio door was now broken. Noise in the rooms. This is easy to fix why didn’t they do it. Large gaps under the doors that let in so much noise. This could have been fixed with a threshold with some sort of rubber weather stripping. More stairs than before. I know that building the tower with the older buildings would be a challenge. However the going up 2 flights down a half just to get to the tower is challenging when drunk. Accessibility for anyone with mobility issues. I don’t think there is a way to get to the lobby then from the lobby to the pool deck. Even to bash without stairs. Bash, I loved the location. I loved the sound system and the bar. The stage however I will never dance on for the fear of falling off. It is great for the shows but where do you dance with all the seating around? It didn’t feel as intimate as Patyos. If they moved the seating at night so there was space around the stage I think this would be better. The rooms. I really loved the look but I have to wonder how long it will last. On our 3rd room around the quiet pool it was already damaged. One of the hinges was broken, Wall paper was pealing. I really don’t think the cabinets will last. Conclusion We still loved it. I don’t want anyone to think we didn’t. I was just trying to be objective. We have stayed at 5 star resorts, this one isn’t a 5 star. It could be but it really has a lot to fix to get it to that point. Some of the small things that would also help is the room key incorporated into the wrist band. Other hotels have done this and would be a big help when I’m only wearing underwear. A different colour tile on the stairs leading to the buffet. Maybe an instruction card on how to use the blinds and ac panel. Thanks for reading and please be gentle I know that criticism is not always welcome but please know that I really do want the hotel to get better.