Tucancun **** AI

Discussion in 'Cancun Info' started by Steve, Jan 22, 2005.

  1. jperkin1

    jperkin1 Newbie Registered Member

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    Jason

    Thanks so much for keeping us up with all the info you're getting!
     
  2. 3stooges

    3stooges Guest

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    Contact person?

    Does anyone know of someone who assigns rooms here. Would like to forward requests by e-mail or phone before our trip. :)
     
  3. jperkin1

    jperkin1 Newbie Registered Member

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    This is the information I received. I did e-mail them and did not get a response, so I'm not sure whether it works, or not. I plan on trying again, maybe they're just overwhelmed with the re-opening??

    Thanks for preferring Barcelo Hotels & Resorts. Would you please find below the telephone number and E-mail address of the reservation department of the hotel, they will be glad to help you with your requests.

    bookings@barcelotucancun.com

    T + 52 998 89 15 906

    Julio Fco. Abad.
    Customer Service
    Call center USA & Canada
    Barcelo Hotels & Resorts
    sac5.op5@barcelo.com
    1-800- BARCELO
     
  4. jperkin1

    jperkin1 Newbie Registered Member

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    3stooges - have you had any luck? I sent another e-mail but still have not gotten a response.
     
  5. 3stooges

    3stooges Guest

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    Contact

    :cool: We're going to wait until about a week to ten days out before making our requests. Don't want the info to get lost or buried.
     
  6. jperkin1

    jperkin1 Newbie Registered Member

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    We are 2 weeks away. Sent another e-mail, and still no response. I will call the 800 # sometime this week, as I'm rather nervous about how things are. Sure do wish that someone that has been there/is there would post something/anything..... :shock: Know that the people that went on the 22nd shoud have returned by now, perhaps they do other things than post on the internet on a daily basis?? What's up with that?? :wink:
     
  7. inhocdoss07

    inhocdoss07 Newbie Registered Member

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    Here we go again....... from tripadvisor. I'm really starting to wonder????

    "I was supposed to go to Tucancun from May 8 to 15th. I received a call today from my travel agent stating that the resort was not "Up to standards" so we will no longer be able to stay there. We are being moved to Barcelo Maya Beach Resort in the Mayan Riviera, It is an upgrade so I do not care much, except for the fact I was looking forward to the nightlife in Cancun...but apparently Play Del Carmen has great nightlife too!!!!! If you are going to this resort I suggest you speak with your travel agent before hand. Anways, have a good trip all of you (I know I will!)"

    Screw that, if I have to stay in playa, I'll be pissed. Once again....if anyone has any UP TO DATE info on the Tucancun, please post. I know there are a lot of people about to leave. I'm thinking it's an overbooking issue because I know some people are there right now. ???????????????
     
  8. inhocdoss07

    inhocdoss07 Newbie Registered Member

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    Like last time this happend... everything is fine. My TA came to the conclusion that they overbooked with all of those great specials. If your going in a week or 2 and have not got called by your agent, your fine. There are no problems with the hotel. I'm staying off of tripadvisor until I get back, it's causing too much trouble. For further confirmation, someone is on there way to the hotel right now and is posting back soon. Man, it seems as if the world grows smaller everyday.
     
  9. monymony3471

    monymony3471 Enthusiast Registered Member

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    Got this today:

    Good Afternoon Ms. XXXXXXX,

    Thank you for contacting Barceló Hotels & Resorts.

    The Barceló Tucancun Beach is working and there are rooms available. Some clients have moved because they have chosen to go to our property in the Riviera Maya, but there is availability in the hotel in Cancun.

    Best Regards,
    Carolina Marin
    Customer Service
    Call Center USA & Canada
    Barcelo Hotels & Resort
    TEL: 01 800 BARCELO (2272356)
    EMAIL: sac5.op3@barcelo.com
    www.barcelo.com
     
  10. inhocdoss07

    inhocdoss07 Newbie Registered Member

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    Yeah, that's what I thought. Glad everything is cool.
     
  11. sweetangel

    sweetangel Newbie Registered Member

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    Just got back on Monday!!

    Just wanted to let everyone know that we just got back from our trip on Monday. EVERYTHING IS FINE AT THE HOTEL!!!! There is no reason for anyone to be moved from the hotel. All restaruants, bars, pools, stores, etc in the hotel are open. While we were there they finished off those things. As to be expected they are still putting the finishing touches on things. If we had any problems all we had to do is let the front desk know and they took care of it right away. If you want to stay at the hotel make sure that you let your Travel rep know that is what you want. We had to sign a waver saying that is wasn't the travel places fault if we had a bad time. We had a blast. Say hello to Angel when you are there he is really nice and so is pokemon. Will have pics later today will post some for you. Enjoy your trip!!!!
     
  12. jperkin1

    jperkin1 Newbie Registered Member

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    Thanks sweetangel!! We are so excited :D
     
  13. sweetangel

    sweetangel Newbie Registered Member

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  14. sheriandbob

    sheriandbob Newbie Registered Member

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    Those are some GREAT pics..thanks so much!
     
  15. spradioman

    spradioman Enthusiast Registered Member

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    Just got back and am still trying to adapt. I will post pictures and trip report later.

    Just wanted to let everyone know that the Barcelo Tucancun is open and ok. Not all of the rooms are available yet but many are as you can tell from sweetangel. The hotel tried to transfer us to Maya which we definately did not want so we decided to stay. After asking several resort employees we found out at the end of our stay that the reason for the attempt to transfer people is that the Tucancun is about 30-40 percent full due to some unfinished rooms and that the Maya is even LESS than that. When I asked "is it because of the deaths at Maya"....the response was yes. They are trying to fill rooms down south. As stated above contact your travel rep and confirm your stay at Tucancun if that is what you wish to do.

    ps.. our trip was wonderful!! Great hotel and wonderful staff!!
    pss... hi sweetangel I remember seeing you there.

    spradioman
     
  16. sweetangel

    sweetangel Newbie Registered Member

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    Welcome home.

    I am glad that you had a good time as well spradioman. I think it was worth it. Not long enough though. Wish I could have stayed longer. When did you get back? Can't wait to see your pictures!
     
  17. berries

    berries Regular Registered Member

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    Spradioman:

    Is the hotel forcing people to stay at the Maya or are the simply asking and you can refuse or decide to stay?

    I have no Desire to stay at the Maya...and in the past I have found that my travel agent really has no say or pull in what happens once you get to the hotel..

    Thanks..and look forward to seeing your pics :D
     
  18. spradioman

    spradioman Enthusiast Registered Member

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    Well it sorta went down like this. In our group of 9 I was the only one who booked through the internet. The rest or my friends booked through a travel agent. On our way to the airport I get word from their travel agent that there was flooding and that the rest of the group would be moved to sister hotel in Maya. After frantically calling my booking agency...who was like what??? They said they would call back in the morning. Then I called Barcelo (800-barcelo). They were like what flooding?? They tried to call the hotel with no answer. Eventually after some strong words, they said go to your hotel as normal and decide from there. When we arrived at our hotel the front desk really tried to persuade us to go to Maya. We said we wanted to visit with our friends first. (they arrived well before us). They had decided to stay and were already in the pool having fun. So we stayed after writing on blank paper that we would stay and not be unhappy. I kept asking everyone about the flooding and nobody knew what I was talking about. It wasn't until the last day that I was visiting with staff members that they told me about the lack of bookings at Maya.

    Berries, with that being said, go down as usual and if they ask you to switch to their sister hotel as an upgrade to nicer hotel say "no". Some travel agents are getting word that there are problems with the hotel not being up to standards asking guests if they want to be upgraded. I only say tell your travel agent because they may come to you asking if you want to switch.

    ps. stayed at Barcelo Maya last year and it's my opinion the Tucancun blew the Maya away!!
     
  19. berries

    berries Regular Registered Member

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    k..thanks for the information..and I have no intention on staying at the Maya so if asked we'll just refuse and sign a paper (if that's what it takes).

    I think tomorrow morning I'll call the travel agent just to confirm that we want to stay at the Tucancun and not the sister hotel....thank god I'm pretty layed back or I'd probably be a little worried about the whole situation..I know some of the girls in my group are..

    It's a vacation..so I'll make the most of it no matter what :D

    Thanks again..
     
  20. jperkin1

    jperkin1 Newbie Registered Member

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    Thanks for all the info spradioman. Was anxious to hear how things went for your group when you returned. Good to know not to take an upgrade if asked. How was the food, how bout the drinks (weak'ish, or strong)?? Did you do anything ridiculously fun that shouldn't be missed?? Is the beach pretty nice? Sorry for all the questions! Inquiring minds need to know :D

    Thanks again for posting. We're all really looking forward to it.