WATCH OUT PREMIER MEMBERS

Discussion in 'Temptation Resort Cancun' started by Jim and Kathy in Ohio, Jan 18, 2007.

  1. Jim and Kathy in Ohio

    Jim and Kathy in Ohio Guest

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    I just called to convert some of my nights to points which I've done in the past without any problems.

    BUT NOW THEY ARE CHARGING $200.00 FOR EVERY 240000 POINTS. I AM SO PISSED OFF. THEY ARE CHANGING THE RULES, THEY DO NOT CARE ABOUT THEIR CUSTOMERS. THIS SUCKS.

    DAMN I AM PISSED OFF.
     
  2. nmarcks

    nmarcks Addict Registered Member

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    Breath.................................

    I know what your talking about. I've been in the program since day one almost. It has changed so much that it isn't even funny. Your not alone in being quite upset with the changes. There is some people that bought in and refuse to even use there nights because of all the changes. When your selling something like that the only changes they make better be for the better on the customer side not the resort's.

    In all honesty the current plan(or at least a year ago plan) I've seen I don't think even compares to what I bought into when it all started.

    Bottom line is blame it on RCI when they got in there 100% they F'd it up and have ever since. Org. RCI was only brought in to take care of Plaza Las Glorias (sp?) timeshare crap and really had next to nothing to do with what the BBG was trying to do way back in the hay day. Do you believe when it started you couldn't even talk to the PREMIER people unless you were a repeat guest??? Hard to believe but it was true at one time. Orginally the whole Premier program was strictly to say thanks for your business and give us repeaters a nice discount along with the other perks you currently see in the program. Then after about a year or two at the longest. BBG then let RCI take it over full time and start in with all the changes you see today. I guess it works for some people and some it doesn't. But for the once a year or twice a year vacationer I don't see a whole lot of benefits from it. Under the org. program I can tell you as a couple we save anywhere between $500 to $1,000 total on every trip we take for a week. We stay two weeks and we save about $1,500 on avg. over a travel agent (apple vacations or whatever charter company). I don't think you can say that about the current plan.

    I feel your pain. The BBG/RCI have made so many changes over the years and many of these changes have been to benefit RCI/BBG and not the customer.

    Nick and Renee
     
  3. twinimini

    twinimini I can choose my own title Registered Member

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    That is one of the big pitfalls with all timeshares. They change the rules and they increase the monthly or annual fees. Timeshares are marketed all over the world very aggressively because they are extremely profitable for the resorts and the timeshare companies. Caveat Emptor as the saying goes....buyer beware!!!!
     
  4. nmarcks

    nmarcks Addict Registered Member

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    Exactly and that is why I say the current plan doesn't seem to save the avg. vacationer much money. Not to mention the current plan with all its points, value of these points, points values compared to other resorts, trade in value towards airline tickets or A.I. fees, etc. etc.. Good lord you need to be a math wizard to figure out if its even saving you any money.

    That is why I liked the org. plan so much. It really was just a way to say thanks for your business and we would like you to come back. The value that it offered a 10 year old would have no problem telling you that you save money with this plan. After about 6 to 7 one week trips my org. plan paid for itself. After that the next 20 weeks are nothing but savings in my pocket. I think everyone on the org. plan would agree that it was heads above what is offered now as far as money saving goes. I vote they bring back the org. plan for all the great repeaters they built over the years and let the RCI B.S. ride off into the sunset.

    Nick and Renee
     
  5. Frbo

    Frbo Enthusiast Registered Member

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    Ok I need a little more information as we have a bunch of points and also weeks at the resort. When you are converting nights to points are you then looking to have the points transfered to your RCI account. We just had them send some of our points to our RCI account in December so we could use them for airfare and there was not a charge to do this. We are just trying to figure out if this is something new as of Janurary.

    Frank & Bonny
     
  6. Steve and Kim in Ohio

    Steve and Kim in Ohio Guest

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    We have also converted nights to points to use for air, RCI has always hit you with a charge of about 50.00 for this but we knew that going in. BBG did not charge us. Will drag out our contract and read it for any varation in the plan..if there is we may need to contract Karan to represent us (as if she needs more reasons to spend time at BBG).
     
  7. CRAZYMIKE

    CRAZYMIKE Guest

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    :D We where going to buy it in May of last year, But was noy sure. Sounds strange. Thank god we did not
     
  8. DavenRose

    DavenRose I can choose my own title Registered Member

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    We bought in September of last year, we have just booked our May trip and will be the first time that we have used it, we purchased our airfare separate and did not use points, looks like we are going to save approximately 4 to 5 hundred $$ on the trip overall, compared to what we had been paying for an 8 nighter with the travel agent. But I have seen some other deals offered recently that were really good and if we had used those our savings would not be nearly as much, so I am still trying to figure out if it is worth it or not.

    I will say that we found the booking simple and easy, and that we were impressed with the service, so far.
     
  9. Steve

    Steve Administrator Owner

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    Doesn't sound good. But I can't say it's the first time I've heard of rules being changed after purchase of a membership :roll: John still has approx 500 or so "premiernights" sitting there that are not allowed to be resold as originally purchased for.

    Seems like in days gone by the membership was for the benefit of repeaters, it was almost like a reward. Now it seems there are enough repeaters anyway so it's all about RCI. The way the package is sold now it's almost as if they dont want you to come back to BBG by encouraging you to use your points for other things.
     
  10. davidlauraj

    davidlauraj Enthusiast Registered Member

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    Steve, you are absolutely right on this! We went through the whole RCI speech on our first trip last year and they flat out told us that they would rather you go somewhere else and let them resell our time at BBG so they could make their sales pitch to somebody new. If it were all repeaters there then they would not have anyone to sell to! (BTW we didn't buy!)
     
  11. Jim and Kathy in Ohio

    Jim and Kathy in Ohio Guest

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    BUT

    In order to use my nights somewhere else I have to convert them to points, and now the ba$tardS want to charge me additional money to convert to points so I can use them at RCI??

    I called RCI points, and they are not the ones charging for the conversion it is the premier club. Maybe they should change the name to the premier screwing club. Nobody can (screw you) like premier can.
     
  12. nmarcks

    nmarcks Addict Registered Member

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    You should call Premier and see if they say the same thing. I'm not so sure they have as much control over that side of things. I was always under the assumption that RCI was the ones in control of that side of things.

    Steve hit the nail on the head with his post.

    Nick and Renee
     
  13. davejoshmd

    davejoshmd Newbie Registered Member

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    Premier Member Changes

    WHen did you join BBG Premier Membership. We joined in Apr 2001 This is news to me. I have just sent an email to BBG to get info on a trip and asked about any extra or new fees. Lets see what they tell me.

    Dave
     
  14. Beverly

    Beverly 2nd day member Registered Member

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    We have also previously converted our nights to points without paying a fee. Now they are trying to charge the 200 dollars saying that it is in our contract. After being persistant that there is nothing in the contract about a fee, Martha in premier told me last Thursday that she would pull the original contract and get back to me. Haven't heard from her yet. Sent an email today, but also no reply. She also tried to tell me that i paid the fee last year. Ah I think I would know if I paid it or not. And believe me, I didn't pay any fee. For either of last years vacations.

    This is all BBG premier. Not RCI.
     
  15. xoie's omah

    xoie's omah Addict Registered Member

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    Is this fee just if you transfer a large amt of points or for any transfer? We transferred pts in Dec with no fee, but we only did 80,000 pts.
     
  16. Jim and Kathy in Ohio

    Jim and Kathy in Ohio Guest

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    any points.

    They charged $200.00 and transfered 240,000 points. That's their rate - $200.00 for every 240,000 points. Now if I don't use all of those points through RCI this year, I have to pay a fee to them (RCI) to carry them over to 2008. Does this suck or what?

    We paid the fee, I'm taking my contract down with us when we go down this year and you'll probably hear some screaming coming out of the premier room. No one will buy into premier club while I'm in there 'discussing' how they change the rules contrary to the original contract.

    Jim
     
  17. nmarcks

    nmarcks Addict Registered Member

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    Keep in mind one thing the BBG doesn't do that alot of other resorts do is maintance fees each year. So maybe they are trying this route to make extra money. Just a thought.

    I don't know but after spending all that money it would be nice that they would at least keep us Premier Members informed on the BBG and Premier Club changes and happens. Just a newsletter three times a year would be great, or a dedicated website. I've been requesting this for years now and so has alot of other people and it just falls on deaf ears. When your there as a Premier Member they take great care of you. Any problems and its handled ASAP. Once you leave its like they don't even know who you are.

    Nick and Renee
     
  18. Beverly

    Beverly 2nd day member Registered Member

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    Kathy and Jim, when you guys going.
     
  19. soonn

    soonn Enthusiast Registered Member

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    Maintenance Fee or not, my 2 cent opinion is BBG is making plenty of profit with the AI fees the resort charges us. We paid a large amount of money for the membership, we should get more discount on AI. I have been checking, others could pay less if they book directly or through discount websites. We pay more as owners and members if we add the cost of our room to the AI fee.

    What do you think of that ?

    Please forgive me if I touch on a dead discussion, I am new here.

    Soon
     
  20. Steve

    Steve Administrator Owner

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    Everyone pays the AI regardless of whether they're a member or not. What you buy when you buy a membership is the rights to the room and the privileges, you're not buying the AI.

    Our own contract (when we could sell it) worked out at around $20 per day for the room plus the AI per person on top. We always felt that what we offered was a fair price for a great service.

    Now though, if you wanted to make the maximum amount of money what would you do:

    Choice A - Sell a room for $20 a night offering premium alcohol and other privileges.

    Choice B - Sell that same room for $60 a night and just provide the regular deal, but have the room availability limited because you've got members using them.

    Choice C - Sell that same room for $60 a night, provide the regular deal and encourage members to use their points somewhere else to free up that room.

    Choice D - Sell that same room for $60 a night, provide the regular deal, encourage members to use their points somewhere else to free up that room, and then charge them for it.

    I love Mexican business!